The Childcare Enrollment Operations Playbook
The Childcare Enrollment Operations Playbook provides comprehensive guidance on building efficient centralized enrollment teams for multi-center childcare businesses, including assessment tools, comparisons of in-house versus third-party options, starter resources, key performance indicators, and expert insights to optimize enrollment processes and deliver a five-star experience for families and staff.
How to Build High-Impact Centralized Enrollment Teams
Are gaps in your enrollment processes costing you opportunities?
It’s a story we hear all too often. Center Directors don’t have time to manage inquiries. The enrollment process is manual and paper-based. And what worked with five locations doesn’t work for 10, 20, or 30.
To get there, you’ll need an efficient enrollment process that works for both your families and staff.
Whether your mission is to go from three to 10 centers, or from 10 to 30, this playbook shares the latest trends, best practices, and practical steps to help you deliver a five-star enrollment experience at every center.
Deliver a five-star enrollment experience.
Take a sneak peek at what's inside.
10 Signs It's Time to Centralize Follow-Up & Tour Booking
Do you know if your centers are ready for a dedicated enrollment team? Find out with 10 questions that assess the growth opportunities and current weak points in your business.
In-House vs Third-Party Analysis
Discover the truth about building your own team versus hiring an external party. Hear the pros and cons of each to make an educated decision.
Centralized Enrollment Team Starter Kit
Get resources for building a team from the ground up – including recommendations for hardware, software, compensation structures, job descriptions, and more.
Key KPIs & Actionable Tips for Each Enrollment Stage
Learn how to track your enrollment success like a pro with actual metrics and strategies for optimizing each stage in the enrollment journey.
Plus, featuring real-life stories from 5 ECE business experts:
- Barbara Lamere, Director, Customer Relationship Management, Child Development Schools
- Lauren Watson, Head of Customer Experience, Young Academics Early Learning Centre
- Lisa Henkel, VP, Customer Operations, LineLeader by ChildcareCRM
- Julie Roy, ECE Growth Expert, Former Multi-Site Owner, ECE Exit Strategist & Business Consultant
- Jennifer Slavin, Executive Business Consultant, 22+ Years of Experience in ECE
Proudly Presented by LineLeader & The Child Care Success Company
LineLeader, the industry leader in childcare CRM and marketing automation, and The Child Care Success Company, the world’s largest ECE business coaching program, are united in helping early education and childcare centers thrive. Together, we provide the tools, expertise, and support you need to boost enrollment, streamline operations, and achieve lasting success.