How Tiny Treasures Simplified Enrollment Across Locations
Tiny Treasures Preschool, founded by Beth Fiori in Northern California, streamlined its enrollment process across two locations by adopting LineLeader by ChildcareCRM, which automated follow-up communications, organized family contact information, increased tour confirmations and enrollments, enabled easy web-based waitlist management, and saved staff 10 hours weekly previously spent on manual tasks.
Tiny Treasures Preschool, an early childhood organization in Northern California, was founded in 1997 by Beth Fiori. Beth’s goal is to build young children’s self-esteem through socialization and educational development.
After decades of using sticky notes and binders to manage leads, tours, and waitlists, Beth knew it was time to modernize lead management and enrollment. With two locations to manage, Beth began searching for a solution to automate follow-up with parents and save staff time. After reviewing several childcare lead management options, Beth chose LineLeader by ChildcareCRM, which helps her get organized and saves 10 hours of work every week.
Automating Time-Consuming Follow-Up Tasks
Before switching to LineLeader, it took hours of valuable staff time to follow up with every new parent inquiry, send tour confirmations, and reminders. Now, Tiny Treasures’ family contact information is organized in Enroll and staff automate emails and texts to prospective families immediately after they inquire and at each stage of the enrollment journey.
Automated tour confirmations and reminders have increased tours and enrollments at both locations.
With LineLeader, Tiny Treasures:
- Increases their follow-up speed and conversion rates.
- Achieves full capacity and grows their waitlist.
- Successfully moved off pen and paper and into a centralized hub.
Building and Managing Waitlists
Tiny Treasures also uses Enroll's web forms to add parents to their waitlists. “The web forms were really easy to add to our website. Parents just click the waitlist tab on our website’s navigation menu and are taken to a web form where they can enter all their contact information. It’s just so simple,” said Beth.
In addition to automated follow-up with inquiring families, Beth can easily nurture and engage her waitlisted families with Enroll.
“I tell people all the time—if you have any kind of waitlist at all, [LineLeader] is going to be amazing for your business because it automatically emails the families on your waitlist. Plus, all the email templates look personalized and professional. This keeps parents in touch with our centers and ensures they don’t start looking somewhere else for care,” said Beth.
Simplifying Tour Scheduling - Online
Tiny Treasures uses Enroll's Parent-Scheduled Tours feature to let parents schedule tours from their website. Staff doesn't have to worry about the back-and-forth of scheduling a tour or sending appointment confirmations and reminders. LineLeader takes care of everything.
“I love the digital tour scheduler. The software sends automatic tour confirmations and reminders to both the parents and to my directors. They really love that because they get to see what their schedule looks like each day.”
A Unified Platform to Manage Your Entire Business
Capture and convert more leads. Automate lead follow up, tour scheduling, registration, and reporting.
Automate daily reports and share memorable moments. Easily communicate with parents with our family engagement app.
Automate billing and invoicing. Manage classroom ratios and curriculum. Track and report on attendance, payroll, and more.